Frequently Asked Questions
Everything you need to know about shopping with London.
What are your standard shipping times?
We offer next-day delivery within the Greater London area for orders placed before 4 PM. For the rest of the UK, standard shipping typically takes 2-3 business days.
What is your return policy?
We offer a 30-day hassle-free return policy. Items must be in their original packaging and unused condition to qualify for a full refund.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets including Apple Pay, Google Pay, and PayPal.
How can I track my order?
Once your order is dispatched, you will receive an email notification with a tracking number and a link to our courier's live tracking portal.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International delivery times vary by location but generally range from 5 to 10 business days.
How do I contact customer support?
Our dedicated support team is available via live chat on our website, or you can email us at [email protected] for a response within 24 hours.